Privacy Policy

Last Updated: 9 November 2025

1. Introduction

Shoreside ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shoresidesolar.co.uk.

Please read this Privacy Policy carefully. By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide to Us

We may collect the following information that you provide directly to us:

  • Contact Information: Name, email address, telephone number
  • Enquiry Information: Details you provide when you submit a contact form or make an enquiry
  • Communication Information: Records of correspondence when you contact us

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our site:

  • Device Information: Browser type, operating system, IP address
  • Usage Information: Pages visited, time spent on pages, links clicked
  • Cookie Information: Data collected through cookies (see our Cookie Policy for details)

This information is collected through cookies and similar tracking technologies. For more details, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide our services: Process enquiries, respond to requests, and deliver the services you request
  • To improve our website: Understand how visitors use our site and improve user experience
  • To communicate with you: Send responses to your enquiries and provide customer support
  • To comply with legal obligations: Meet regulatory requirements and respond to legal requests
  • To analyse and improve: Analyse website performance and improve our services

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, we process your personal data based on the following legal grounds:

  • Consent: You have given clear consent for us to process your personal data (e.g., submitting a contact form, accepting cookies)
  • Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving our website, preventing fraud)
  • Legal Obligation: Processing is necessary to comply with the law

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: Third-party service providers who help us operate our website and deliver services (e.g., hosting providers, analytics providers)
  • Legal Requirements: When required by law or to protect our rights, property, or safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

All third-party service providers are required to keep your information confidential and secure, and to process it only for the purposes we specify.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods include:

  • Contact Enquiries: Up to 3 years after the last contact
  • Cookie Consent Records: 12 months from the date of consent
  • Analytics Data: Up to 26 months (if analytics cookies are enabled)

7. Your Rights Under UK GDPR

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to certain conditions)
  • Right to Restrict Processing: Request that we limit how we use your data
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for direct marketing
  • Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us using the details below. We will respond to your request within one month.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

These measures include:

  • Secure server infrastructure with SSL/TLS encryption
  • Access controls and authentication
  • Regular security assessments and updates
  • Staff training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
  • Adequacy decisions recognising equivalent data protection standards
  • Binding Corporate Rules for intra-group transfers

10. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about the cookies we use and your cookie choices, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will update the "Last Updated" date at the top of this policy and may notify you through our website or by email.

We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: info@shoresidesolar.co.uk
  • Company Name: Shoreside
  • Registered Name: SHORESIDE SOLAR AND ELECTRICAL LTD
  • Registration Number: 15553120
  • Address: 14 Redshank Close, Poole, Dorset, BH17 7YD, UK

15. Complaints

If you have a complaint about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

  • Website: https://ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Shoreside - SHORESIDE SOLAR AND ELECTRICAL LTD (15553120)